Privacy Policy

This website is operated by Travel Navigator Limited, trading as www.explorearth.com

We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on:

• the personal information we collect about you;
• what we do with your information; and
• who your information might be shared with.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

Who we are

Travel Navigator Limited (trading as www.explorearth.com), incorporated and registered in England and Wales with company number 12408902, whose registered office is at 15 Cornwallis Crescent, Bristol, England, BS8 4PJ ('we' or 'us') are a 'data controller' for the purposes of the Data Protection Act 2018, the General Data Protection Regulation (EU) 2016/679 and any subsequent UK data protection legislation and we are responsible for, and control the processing of, your personal information.

Our data protection officer is Joslin Dewing, who can be contacted via our website (see ‘How to contact us’ below).

Who does this privacy policy apply to?

This privacy policy applies to any individuals whose personal information we process during the course of business, which includes:

• visitors to our website (https://www.EXPLOREARTH.com/contact/);
• our prospective customers and recipients of our marketing communications;
• our customers and users; and
• our suppliers, service providers, agents, and subcontractors.

If you are unsure how this policy applies to you, please contact us (see ‘How to contact us’ below) and we will be happy to help.

Personal information provided by you

During the course of accessing our website, using our products and services, contacting us, providing services to us, or otherwise dealing with us, you may provide us with a range of personal data which we will use in the course of our business. This personal information may include:

• your name or another unique identifier;
• your address;
• your age and/or date of birth;
• your contact details (which may include your landline telephone number, mobile number, and/or email address);
• payment or other financial details (e.g. payment card information, bank information);
• professional information (e.g. job title and/or type, professional qualifications, industry); and
• other related information.

Information we collect automatically

Our website and services may collect certain information about you automatically (such as your IP address, geographical location, browser type and version, operating system).

Personal information provided by third parties

Occasionally we may receive information about you from other sources (such as our suppliers, customers, or group companies), which we will add to the information we already hold about you in order to help us operate our business effectively.

Personal information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

• transfer the personal data and give consent on his/her behalf to the processing of his/her personal data;
• receive on his/her behalf any data protection notices;
• give consent to the transfer of his/her personal data abroad; an d
• give consent to the processing of his/her sensitive personal data (if applicable).

We may process your data for a variety of reasons, including because:

• we are legally obliged to e.g. to confirm your identity;
• the processing is necessary for the performance of the contract with you to provide our services; or
• it is in our legitimate business interests to do so. In some instances, we will rely on your consent to process personal data and where we do this, it will be flagged to you at the time.

Our main processing activities for personal data, and the legal basis on which we perform those activities are:

Prospective customers/marketing recipients:

We may process your personal data in order to contact you in relation to our products and services and keep a record of our communications. Our legal basis for doing so is our legitimate interests, which allows us to market our products and services to individuals provided there is a business case for doing so and our interests do not override the rights of the individuals in question. If you wish to object to direct marketing, you may do so by contacting us (see ‘How to contact us’ below).

Customer/users:

We will process your personal data in order to provide our products/services to you and to provide you with information and updates regarding the same. Our legal basis for doing so is that the processing is necessary for the performance of a contract. We will also keep a record of your data and use it for related purposes, including account management, customer support, and audit purposes, on the basis that we have a legitimate interest in doing so. We may also contact you in relation to our products and services. Our legal basis for doing so will be the same as for prospective customers, as set out above.

Suppliers, service providers etc:

We will process your personal data in order to receive goods and/or services from you and to manage our relationship, including making payments to you, dealing with accounts issues, placing orders etc. Our legal basis for doing so is that the processing is necessary for the performance of a contract.

We store your personal data on cloud-based servers based outside of the UK/EEA. Please see ‘Transfers of your information out of the EEA’ below for further information.

We may disclose your personal data to:

• other companies within our group to the extent that there is a legitimate interest in doing so to support our business aims;
• our agents and service providers, to the extent that they require access to the data in order to provide goods/services to us, in which case they will be bound by a contract requiring them to process personal data in accordance with the requirements prescribed by data protection law;
• law enforcement agencies in connection with any investigation to help prevent unlawful activity; and
• a third party purchaser if we sell our business, in which case, customer and user information will be a transferred asset.

Keeping your data secure We will use technical and organisational measures to safeguard your personal data, for example:

• access to your account is controlled by a password and user name that are unique to you;
• we store your personal data on secure servers; and
• payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology).

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How to contact us’ below).

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

We may need to transfer your personal data outside the European Economic Area (for example to suppliers such as Google Cloud and G-Suite). We will only do this if appropriate safeguards are place in accordance with data protection legislation.

We keep your personal information for as long as we need to for the purposes for which it was collected or (if longer) for any period for which we are required to keep personal information to comply with our legal and regulatory requirements.

You are responsible for ensuring that information you provide to us is accurate, complete and up-to-date. You can review and change your information by contacting us. You have a number of rights in relation to your personal data, these include the right to:

• find out how we process your data;
• request that your personal data is corrected if you believe it is incorrect or inaccurate;
• obtain restriction on our, or object to, processing of your personal data;
• if we are relying on consent, you can withdraw your consent to our processing of your personal data (including any direct marketing); and
• if we are relying on legitimate interests for direct marketing, you can object to receiving such direct marketing.

obtain a copy of the personal data we process concerning you and you have the right to have that data transmitted to a third party in certain circumstances. We will take steps to verify your identity before responding to your request. Once we have verified your identity we will respond as soon as possible and in any event within one month.

lodge a complaint with the UK supervisory body, the Information Commissioner’s Office (the ICO) here https://ico.org.uk/. If you have a concern or complaint about the way we handle your data, we ask that you contact us in the first instance to allow us to investigate and resolve the matter as appropriate.

If you would like to exercise any of your rights or find out more, please contact us (see ‘How to contact us’ below).

We may change this Privacy Policy from time to time, and if we do so we will highlight any changes to these pages. If you continue to access or use our services after notified changes have come into effect, you will have agreed to the revised policy.

Please visit https://www.EXPLOREARTH.com/contact-us if you have any questions about this privacy policy or the information we hold about you.

A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our website. We use cookies on our website to carry out research and statistical analysis to help improve our content, products and services, and to help us better understand our visitor and customer requirements and interests. We also use cookies to make your online experience more efficient and enjoyable.

The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer or other electronic device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally.

In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a service you have requested (e.g. to enable you to put items in your shopping basket and use our check-out process).

You can choose to reject or block all or specific types of cookies set by virtue of your visit to our website. You can change your preferences for our website and/or the websites of any third party suppliers by changing your browser settings. Please note that most browsers automatically accept cookies. Therefore, if you do not wish cookies to be used, you may need to actively delete or block the cookies.

If you reject the use of cookies, you will still be able to visit our websites but some of the functions may not work correctly. You may also visit www.allaboutcookies.org and https://ico.org.uk/your-data-matters/online/cookies/ for details on how to delete or reject cookies and for further information on cookies generally.

Third-party cookies

We work with third party suppliers who may also set cookies on our website, for example Facebook and Crazy Egg. These third party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party. You will find additional information in the table below.

Description of cookies

Cookies generally fall into the following categories:

Session cookies are automatically deleted at the end of each browsing session, typically when the web browser is closed.

Persistent cookies remain until the expiry date and time set by the web server. They can be manually deleted by the user.

1st party cookies originate from the same domain as the website being visited.

3rd party cookies originate from a domain that is different to the website being visited.

The table below provides more information about the cookies we use and why: